Customer Care

Majority of The Vintage Tree pieces are hand made, hand woven or hand picked vintage creations. Please handle each piece with much love and care. Keep leather out of direct sunlight over long periods to prevent fading. We recommend using a leather protector spray or creme to protect from accidental spills and wipe any marks with a clean damp cloth. However leather and kilim products are designed to give a unique vintage look so the natural wearing is a delicate feature!

Returns

We want you to be completely satisfied with your purchase. If you are unhappy for any reason or if there is a fault with your piece, please email us at shop@thevintagetree.com.au. Each item is thoroughly checked prior to dispatch. Please note that due to the handmade nature of The Vintage Tree items, no two leathers are dyed exactly the same and colour variances can occur compared to the pictures provided. Hide marks are not considered a fault and the imperfect beauty of each leather item or hand woven material makes their traditional colours/patterns a one of a kind unique piece.